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Virtual Medical Assistant - Virtual Support Center
About the position
We are searching for a hybrid Virtual Medical Assistant with our Texas Children's Virtual Support Center - someone to provide patient care and excellent customer service as the first contact for patients, providers, and staff accessing virtual and/or non-virtual ambulatory clinics. As part of our commitment to maintaining a safe and healthy workplace, all successful candidates will be required to undergo respiratory fit testing in compliance with occupational health and safety standards.
Responsibilities
- Welcomes and interacts with all patients, families, and visitors in a professional, timely, age appropriate, and culturally sensitive manner
- Coordinates communications including phone calls, pages, faxes, etc. in a friendly, professional, and timely manner
- Facilitates the appointment check-in and virtual rooming procedure
- Performs patient registration procedures per clinic process
- Checks on the activation status of the patient portal. Identifies and offers access to the patient or patient proxy according to organizational guidelines
- Reschedules missed appointments or adds to clinic waitlist
- Collaborates with clinic staff to ensure efficient patient flow
- Verifies required paperwork is completed by the patient to ensure accuracy of information
- Validates that the appointment is able to proceed by ensuring the presence of the patient and a legal guardian.
- Ensures appointment is taking place in a state in which the provider is licensed. Assesses that the patient and other parties are in a safe and secure setting
- Completes check out for patients and families
- Provides education and guidance around telemedicine
Requirements
- CCMA- Certified Clinical Medical Assistant certificate from the National Health career Association required
- CMA-AAM- Certified Medical Assistant from the American Association of Medical Assistants
- EMT Certified Emergency Medical Technologist from the Texas Department of State and Health Services required
- EMT-A Certified Advanced Emergency Medical Technologist from the Texas Department of State and Health Services required
- EMT-B Certified Emergency Medical Technologist-Basic from the Texas Department of State and Health Services required
- EMT-I Certified Emergency Medical Technologist-Intermediate from the Texas Department of State and Health Services required
- EMT-P Certified Emergency Medical Technologist-Paramedic from the Texas Department of State and Health Services required
- LIC PAR- License Paramedic from the Texas Department of State and Health Services required
- NCMA- National Medical Assistant Certification from the National Center for Competency Testing required
- NRCMA - Nationally Registered Certified Medical Assistant from the National Association of Health Professionals required
- RMA- Registered Medical Assistant from the American Association of Medical Personnel, American Allied Health, American Medical Technologists, or American Registry of Medical Assistants required
- 2 years related experience required
Nice-to-haves
- 2 years Ambulatory telemedicine experience preferred
- Experience in a healthcare setting or customer service focused industry preferred
- Outpatient clinic operations experience