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Retail Facilities Manager
About the position
In Places, we don't sit back and let things happen — we make things happen, and we do it in service to every Apple employee and customer. Our team is a diverse, nimble group responsible for Apple's retail stores and workplaces worldwide. We develop and manage Apple's global real estate portfolio, lead capital construction projects, deliver outstanding facilities and site services, and champion sustainability initiatives — including commute and renewable energy programs. Above all, we are committed to the health, safety, and experience of everyone who walks through our doors. We are seeking an experienced, collaborative, and highly motivated facilities professional to join our team and oversee facilities maintenance Management for Apple retail stores across the Houston based region. This role serves as the primary facilities partner for assigned stores, balancing hands-on store support with vendor management, project oversight, and budget ownership. The Retail Facilities Manager serves as the primary facilities partner for Apple retail stores in the regional portfolio, conducting structured on-site reviews and driving vendor, project, and budget performance to keep stores running at the highest standard.
Responsibilities
- Serves as the primary facilities partner for Apple retail stores in the regional portfolio.
- Conducts structured on-site reviews.
- Drives vendor, project, and budget performance to keep stores running at the highest standard.
- Balances hands-on store support with vendor management, project oversight, and budget ownership.
Requirements
- 7+ years of experience in construction or facilities management, with a demonstrated focus on maintaining and delivering exceptional retail stores, workplaces, and/or critical environments.
- Bachelor's degree in Mechanical Engineering, Electrical Engineering, Industrial Engineering, or Construction Management, or an equivalent combination of formal education and experience.
- Must be centrally located near a major hub of assigned retail stores, with the ability to conduct on-site visits a minimum of twice per month.
Nice-to-haves
- Proven ability to partner with internal and external stakeholders to develop comprehensive Preventive Maintenance plans and the tools needed to monitor them effectively.
- Deep expertise in planning, scheduling, budgeting, resourcing, and executing technical services required to maintain and improve buildings — including mechanical, electrical, plumbing, controls, fire alarm, janitorial, landscaping, flooring, lighting, furniture, warehousing, pest control, interior plants, and call-center services.
- Strong judgment in balancing operational risk and investment, consistently pursuing the highest quality and design at the best value.
- Ability to quickly diagnose and resolve maintenance issues, including experience prioritizing repairs and directing resources efficiently.
- Excellent communication and leadership skills, with experience working across all levels of an organization and a proven ability to handle customer service challenges in a professional and constructive manner.
- Demonstrated experience building and sustaining relationships with facility operations teams, utility companies, government agencies, architectural and design firms, and general contracting firms.