Remote Customer Service Representative Job in Albuquerque, NM | Robert Half

Remote Customer Service RepresentativeThis position will play a key role in supporting customers, managing internal business processes, and helping ensure a seamless experience across our online auction platform. We're looking for someone who enjoys solving problems, communicating with customers, and learning the technical side of a growing e-commerce business.

What You'll DoProvide outstanding customer support via phone, email, chat, and text messageAssist customers with questions, account inquiries, and issue resolutionLearn and become proficient with Lockerfox's e-commerce platform and backend management toolsInvestigate and resolve customer issues across multiple interconnected systemsUse independent judgment to determine when issues should be escalatedReview and quality-check auctions before they open for biddingMonitor accounts receivable and assist with invoice follow-up as neededHelp standardize customer support processes to ensure a consistent customer experienceCollaborate with software developers to prioritize system fixes and enhancementsBuild strong customer relationships and promote long-term customer success

Share Share
Apply Now →