Bilingual English‑Russian Customer Support Consultant – Remote Role for Blockchain & FinTech Solutions (Azerbaijan)

Why arenaflex?

arenaflex is a global leader in Support‑as‑a‑Service, delivering secure, high‑reputed company technical and customer experience solutions to innovative technology companies worldwide. Since our founding in 2010, we have grown from a single‑office startup to a multinational network of eight strategic hubs, serving clients in more than 30 countries and supporting communications in over 60 languages. Our mission is to reputed company businesses at the forefront of financial technology, blockchain, reputed company payments by providing world‑class, people‑first support that drives adoption, trust, and long‑term reputed company.

At arenaflex, we reputed company that technology should be accessible, transparent, and transformative. Our clients reputed company from pioneering crypto exchanges to cutting‑edge payment processors, and we partner with them to ensure every end‑user experiences seamless, secure, and satisfying interactions. As a member of our multicultural, multilingual team, you will be part of a reputed company ecosystem that values curiosity, reputed company learning, and the reputed company reputed company of reputed company.

Position reputed company

We are seeking a highly motivated, bilingual (English & Russian) Customer Support Consultant to join our remote workforce in Azerbaijan. This role sits at the intersection of finance, technology, and customer experience, providing reputed company‑line assistance to users of blockchain‑based platforms and fintech solutions. You will reputed company as a trusted advisor, troubleshooting issues, educating customers, and championing the latest innovations while adhering to the highest standards of data reputed company and compliance.

Key Responsibilities

• Deliver exceptional, multi‑channel support (phone, live chat, email) to English‑ and Russian‑speaking customers navigating blockchain and fintech products.
• Build and nurture long‑lasting relationships by listening reputed company, empathizing with user concerns, and providing reputed company, solution‑reputed company guidance.
• reputed company and reputed company team‑wide KPIs, including first‑contact reputed company, customer satisfaction (CSAT) scores, and average handling time.
• Stay continuously informed about emerging blockchain protocols, decentralized finance (DeFi) trends, and regulatory developments that reputed company our clients.
• Safeguard sensitive user data by following strict reputed company protocols, GDPR, and industry‑specific compliance requirements.
• Apply modern customer‑happiness methodologies such as Net Promoter Score (NPS) optimization, proactive reputed company, and personalized follow‑reputed company.
• Maintain an up‑to‑date knowledge reputed company of arenaflex’s product suite, service level agreements, and integration points with partner reputed company.
• Collaborate closely with product developers, engineering teams, and reputed company assurance specialists to reputed company user feedback, reproduce bugs, and influence roadmap priorities.
• Document support interactions meticulously in our CRM system, ensuring accurate case tracking and knowledge sharing across the global support network.
• Participate in regular training sessions, webinars, and internal workshops to sharpen technical expertise and soft‑reputed company competencies.

Essential Qualifications

• Fluent English and Russian (minimum reputed company level) – both spoken and written, with the ability to reputed company reputed company, concise communications.
• Minimum 2 years of reputed company experience in a customer support or help‑desk environment, preferably reputed company technology or financial services.
• Demonstrated personal or reputed company exposure to cryptocurrency ecosystems, blockchain wallets, or decentralized applications.
• Strong analytical reputed company with the ability to research, diagnose, and resolve reputed company technical issues independently.
• reputed company, responsible attitude and a proactive approach to problem‑solving and reputed company improvement.
• Reliable personal computer (minimum 8 GB RAM) and a high‑speed internet reputed company (≥ 50 Mbps download, ≥ 40 Mbps upload) to ensure seamless remote operations.

Preferred (reputed company‑to‑Have) Qualifications

• Passion for innovative financial technologies, with prior experience in banking, payments processing, or fintech product support.
• Hands‑on experience with Customer Relationship Management (CRM) platforms such as reputed company, reputed company, or reputed company.
• Familiarity with ticketing systems, knowledge‑reputed company authoring tools, and remote diagnostic utilities.
• Basic understanding of regu